退款政策

RETURNS & REFUNDS

Last updated: August 2026

CHAPTERS IN BROCADE hopes every object will be chosen thoughtfully and kept for years to come. If you have any concerns about your order, please contact us through the website or reply to your order confirmation email before returning anything.

1. RETURN WINDOW

You may request a return within 14 calendar days of receiving your order.

To be eligible for a return, the item must be:

• In the same condition in which it was received;
• Unworn, unused, unwashed and undamaged;
• Returned with its original tags, accessories and packaging;
• Accompanied by an order number or valid proof of purchase.

Requests submitted after the return window, or items that do not meet these conditions, may not be accepted unless otherwise required by applicable law.

1. REQUESTING A RETURN

To request a return, contact us through the website or use the customer service email shown in your order confirmation. Please include:

• Your order number;
• The name of the item;
• The reason for the return;
• Clear photographs if there is a problem with the item.

Once your request has been approved, we will provide the return address and shipping instructions privately. Our return address is not publicly displayed for privacy reasons.

Items returned without prior approval may not be accepted or processed.

1. CHANGE-OF-MIND RETURNS

For returns caused by a change of mind, size selection, colour preference or another reason unrelated to a product fault:

• The customer is responsible for return shipping costs;
• A tracked shipping service is strongly recommended;
• The customer is responsible for loss or damage during return transit;
• Original shipping charges, customs duties, import taxes and related fees are generally non-refundable unless otherwise required by law.

1. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after delivery.

If an item arrives damaged, has a production issue affecting normal use, or differs from what you ordered, please contact us as soon as possible, preferably within 7 days of delivery, with:

• Your order number;
• Clear photographs or video of the issue;
• Photographs of the packaging and shipping label.

Once confirmed, we may offer a replacement, exchange, full refund or another appropriate resolution.

If a return is required because an item is damaged, defective or incorrect, we will cover or reimburse reasonable return shipping costs and provide further instructions.

1. HANDCRAFTED CHARACTER AND PATTERN VARIATION

Some CHAPTERS IN BROCADE objects are shaped by hand and cut individually from patterned brocade.

Slight variations in motif placement, colour distribution, dimensions, form and construction are natural. Colours may also appear different depending on lighting and screen settings.

These variations are part of each piece’s individual character and are generally not considered defects. If a variation materially affects normal use, please contact us for review.

1. PARTIAL REFUNDS WITHOUT RETURN

For minor issues, or where international return shipping would be disproportionate to the value of the item, we may agree with the customer on one of the following resolutions:

• The customer keeps the item and receives a partial refund;
• Replacement parts or a replacement item are sent without charge;
• Another resolution agreed by both parties in writing.

Partial refunds are assessed individually according to the nature of the issue, the condition of the item and the circumstances of the order. We do not apply a fixed 30% or 50% refund rate. No resolution will be processed without the customer’s agreement.

1. NON-RETURNABLE ITEMS

Unless defective or otherwise required by applicable law, we generally cannot accept returns for:

• Custom-made, engraved or personalised items;
• Gift cards;
• Items that have been worn, used, washed or damaged after delivery;
• Hygiene-sensitive hair or personal accessories once sealed packaging has been opened and the item can no longer be resold safely;
• Promotional items clearly marked “Final Sale”.

Please contact us before purchasing if you are unsure whether an item can be returned.

1. EXCHANGES

For a different colour, style or item, the quickest option is usually to request a return and place a new order after the return has been approved.

Exchanges involving damaged, defective or incorrect items will be arranged separately.

1. REFUNDS

We will notify you after receiving and inspecting the returned item.

If approved, the refund will normally be issued to the original payment method within 5 business days. Your bank, card issuer or payment provider may require additional processing time.

If more than 15 business days have passed since approval, please contact your bank or payment provider first and then contact us for assistance.

1. ORDER CANCELLATIONS

Please contact us as soon as possible if you need to cancel or amend an order.

We will make reasonable efforts to help if the order has not entered production, packing or dispatch. Once an order has been dispatched, this Returns & Refunds Policy will apply.

1. STATUTORY CONSUMER RIGHTS

Customers in the European Union, European Economic Area and other applicable jurisdictions may have additional statutory cancellation, return and refund rights, including, where applicable, a 14-day right of withdrawal from the date of delivery.

Nothing in this policy limits mandatory consumer rights under applicable law. Custom-made, personalised and other legally exempt items may be excluded from the right of withdrawal.

CONTACT

To request a return or ask about an order, contact us through the website or reply to your order confirmation email. The return address will be provided only after the return request has been approved.

退货与退款政策｜RETURNS & REFUNDS

最后更新：2026年8月

CHAPTERS IN BROCADE｜锦章希望每一件作品都能被认真选择并长久珍藏。如果您对收到的商品有任何疑问，请先通过网站联系我们，或回复订单确认邮件。请勿在未经确认的情况下直接寄回商品。

一、退货申请期限

您可以在收到商品后的14个自然日内提出退货申请。

符合退货条件的商品必须：

• 保持收到时的原始状态；
• 未佩戴、未使用、未清洗且没有人为损坏；
• 保留原有标签、配件和包装；
• 提供订单编号或有效购买凭证。

超过申请期限，或商品不符合上述条件时，我们可能无法接受退货。当地法律另有强制规定的除外。

二、申请退货

如需申请退货，请通过网站联系我们，或使用订单确认邮件中显示的客服邮箱，并提供：

• 订单编号；
• 需要退货的商品名称；
• 退货原因；
• 如商品存在问题，请同时提供清晰照片。

退货申请获得确认后，我们会单独向您提供退货地址和寄送说明。为保护隐私，退货地址不会公开显示在网站上。

未经确认直接寄回的商品可能无法被接收或处理。

三、非质量原因退货

如果因改变主意、尺寸选择、颜色偏好或其他非商品质量原因申请退货：

• 退货运费由顾客承担；
• 建议使用可追踪的邮寄方式，并妥善保存寄件凭证；
• 商品寄回过程中发生的遗失或损坏由寄件方承担；
• 原订单的初始运费、关税、进口税及其他相关费用通常不予退还，适用法律另有规定的除外。

四、损坏、瑕疵或错发商品

请在收到商品后及时检查。

如商品在运输中损坏、存在影响正常使用的制作问题，或收到的商品与订单不符，请尽量在签收后7日内联系我们，并提供：

• 订单编号；
• 商品问题的清晰照片或视频；
• 外包装及运输标签照片。

经确认属于损坏、质量问题或错发后，我们将根据实际情况提供补寄、换货、全额退款或其他合理处理方案。

如需要寄回商品，我们将承担或补偿合理的退货运费，并向您提供具体说明。

五、手工作品与纹样差异

CHAPTERS IN BROCADE｜锦章的部分作品由手工制作，并根据织锦纹样进行裁取。

不同作品之间可能出现轻微的纹样位置、色彩分布、尺寸、形态或制作细节差异。显示器、手机屏幕和拍摄光线也可能造成颜色显示差异。

这些自然变化构成每件手工作品独有的特征，通常不视为质量问题。若差异明显影响商品的正常使用，请联系我们进行确认。

六、无需退回的部分退款方案

对于轻微问题，或当国际退货费用与商品价值明显不相称时，我们可以根据实际情况，与顾客协商以下方案：

• 顾客保留商品并获得部分退款；
• 免费补寄配件或替换商品；
• 其他双方书面同意的解决方式。

部分退款金额将根据问题程度、商品状态和订单情况单独评估，不采用固定的30%或50%退款比例。任何方案均会在顾客同意后执行。

七、不可退货商品

除非商品存在质量问题或适用法律另有规定，以下商品通常不接受退货：

• 定制、刻字或个性化商品；
• 礼品卡；
• 已佩戴、使用、清洗或人为损坏的商品；
• 因卫生原因无法再次销售且密封包装已被拆开的贴身或头饰类商品；
• 页面中明确标注为“Final Sale｜最终销售”的促销商品。

如您不确定某件商品是否可以退货，请在购买前联系我们。

八、换货

如需更换颜色、款式或其他商品，建议先按照本政策申请退货，并在退货获得批准后重新购买所需商品。

因商品损坏、质量问题或错发产生的换货，将由我们另行安排。

九、退款

收到并检查退回商品后，我们会通知您审核结果。

退款获得批准后，通常会在5个工作日内退回至原付款方式。银行、信用卡公司或支付机构可能还需要额外处理时间。

如退款批准后超过15个工作日仍未到账，请先联系您的银行或支付机构，并随后联系我们协助查询。

十、取消订单

如需取消或修改订单，请尽快联系我们。

如果订单尚未进入制作、包装或发货阶段，我们会尽力协助取消或修改。订单一旦发出，将按照本退货与退款政策处理。

十一、欧盟及其他地区的法定权利

如果您的订单适用欧盟、欧洲经济区或其他地区的消费者保护法律，您可能享有额外的法定取消、退货或退款权利，包括适用情况下自收到商品之日起14日内的撤销权。

本政策不会限制或排除消费者依法享有的强制性权利。定制商品、个性化商品及其他法律规定的例外商品可能不适用撤销权。

联系我们

如需申请退货或咨询订单，请通过网站联系我们，或回复订单确认邮件。退货地址仅在申请获得确认后提供。