物流政策

SHIPPING POLICY

PROCESSING TIME

Orders are prepared and dispatched from China within 3–7 business days after payment is confirmed. Processing time is separate from delivery time.

As some pieces are finished by hand in small batches, preparation may take slightly longer during public holidays, collection launches or periods of high demand.

WORLDWIDE SHIPPING

We ship to most countries and regions supported at checkout. Available shipping methods, estimated delivery times and shipping fees will be displayed at checkout according to the destination.

DELIVERY ESTIMATES

Delivery time begins after the order has been dispatched. All delivery estimates are provided as guidance and cannot be guaranteed. Customs inspections, weather, public holidays, carrier disruptions and local conditions may cause delays.

TRACKING

When tracking is available, the tracking information will be sent to the email address provided with the order. Tracking updates may take 24–72 hours to appear after dispatch.

CUSTOMS, DUTIES AND TAXES

Unless explicitly stated as included at checkout, the recipient is responsible for any import duties, taxes, customs charges or handling fees required by the destination country or region.

ADDRESS ACCURACY

Please confirm the recipient’s name, complete address, postal code and telephone number before placing an order. If any information is incorrect, contact us as soon as possible.

Once an order has been dispatched, we may not be able to change or redirect it. Additional shipping costs caused by an incorrect or incomplete address, an unclaimed parcel or a refused delivery may be the customer’s responsibility.

DELAYS AND LOST PARCELS

If your parcel has not arrived within a reasonable period after the estimated delivery date, please contact us with your order number. We will assist with an inquiry through the carrier.

A parcel will be considered lost only after confirmation from the carrier. Any replacement, refund or other resolution will be handled according to the carrier’s findings and applicable consumer law.

CONTACT

For shipping enquiries, please contact us using the contact details provided in our store.

物流政策

备货时间

订单将在付款确认后，于3–7个工作日内从中国完成备货并发出。备货时间不包括运输时间。

由于部分作品采用小批量手工完成，在公共假期、新系列发布或订单较多期间，备货时间可能略有延长。

全球配送

我们向结账页面所支持的大多数国家和地区提供配送服务。可用的配送方式、预计送达时间及运费，将根据收货地区显示在结账页面。

运输时间

运输时间自订单发出后开始计算。所有预计送达时间仅供参考，无法保证准确送达日期。海关查验、天气、公共假期、承运商运营异常及当地情况均可能造成延迟。

物流追踪

如所选配送方式提供物流追踪，追踪信息将发送至订单所填写的电子邮箱。订单发出后，物流信息可能需要24–72小时才能更新。

关税、税费及进口费用

除非结账页面明确注明已包含，收货人需自行承担目的地国家或地区产生的进口关税、税费、清关费或其他手续费。

收货地址

下单前请确认收货人姓名、完整地址、邮政编码及联系电话。若发现信息有误，请尽快联系我们。

订单发出后，我们可能无法修改地址或更改配送路线。因地址错误或不完整、包裹无人领取或拒绝签收而产生的额外运费，可能需要由顾客承担。

延迟与包裹遗失

如果包裹在预计送达日期后较长时间仍未到达，请提供订单编号联系我们，我们将协助向承运商查询。

只有在承运商确认后，包裹才会被认定为遗失。补发、退款或其他解决方式，将根据承运商的调查结果及适用的消费者法律处理。

联系我们

如有配送问题，请通过商店中提供的联系方式与我们联系。